1. Accident or property loss occurs.

2. Customer contacts agent.

3. Agent reports claim to company.

4. Depending on the type and size of the claims, the Claims Department will
a. assign the claim to an Independent Adjuster or
b. adjust claim in house.

5. If the claim was assigned to an adjuster, the adjuster will
a. complete any required claims investigation and/or documents and
b. establish amount of claim damages

6. N.C. Grange Mutual fulfills its policy obligations.

The goal of N.C. Grange Mutual is to make sure each claim is handled in a prompt, professional, and courteous manner.